Terms & Conditions

PRIME CARE PET HOSPITAL – 24/7 Vet Home Visit in Bengaluru
Effective Date: 24 May 2026
Last Updated: 24 May 2026

Welcome to Prime Care Pet Hospital. By accessing or using this website and availing our services, you agree to comply with these Terms & Conditions (“Terms”). If you do not agree, please discontinue use of the website and services.

1. About Us

This website is owned and operated by Prime Care Pet Hospital, a sole proprietorship business.

Business Address:
PRIMECARE PET HOSPITAL
9, Gear School Rd, Doddakannelli, Bengaluru, Karnataka 560035

Website: www.primecarepethospital.in
Email: care@primecarepethospital.in
Phone: +91 99805 48279

2. Services Offered

Prime Care Pet Hospital provides veterinary and pet healthcare services including but not limited to:

  • 24/7 Veterinary Home Visits
  • Clinic Consultation
  • Emergency Veterinary Care
  • Vaccination Services
  • Veterinary Surgery
  • Grooming Services
  • Pharmacy / Medicines
  • Diagnostics & Lab Tests

Availability of services may vary depending on doctor availability, location, pet condition, emergencies, and operational requirements.

3. Eligibility to Use Services

By using our website or services, you confirm that:

  • You are legally competent to enter into agreements under applicable laws.
  • Information provided by you is accurate and complete.
  • You are authorized to make healthcare decisions for the pet receiving treatment.

If a person under legal age accesses services, such usage must be supervised by a parent or legal guardian.

4. Appointments & Walk-ins

  • Walk-in consultations are allowed subject to availability.
  • Home visits are scheduled based on doctor availability and location.
  • Emergency cases may receive priority over scheduled appointments.
  • Appointment timing is estimated and may vary due to traffic, emergencies, weather, or medical situations.

5. Rescheduling & Cancellation Policy

We understand plans may change.

Cancellation Rules:

  • Cancellation before doctor arrival/dispatch → Eligible for full refund.
  • Cancellation after doctor dispatch → No refund.
  • Emergency visits → Non-refundable.

Rescheduling:

  • Rescheduling requests are accepted subject to availability.
  • Repeated rescheduling may require appointment confirmation or advance payment.

Refund processing timelines may vary depending on payment method.

6. Pricing & Payments

Payments may be made through:

  • UPI
  • Credit Cards
  • Debit Cards
  • Razorpay
  • Cash

All service charges displayed are subject to revision without prior notice.

Additional charges may apply for:

  • Emergency visits
  • Travel outside service areas
  • Medicines
  • Laboratory tests
  • Surgical procedures
  • Follow-up consultations

7. Pet Information & Consent

By using our services, you consent to collection and processing of information including:

  • Pet name
  • Breed
  • Age
  • Medical history
  • Vaccination records
  • Treatment notes
  • Owner contact information

You confirm that information submitted is accurate and updated.

8. Medical Disclaimer

Prime Care Pet Hospital provides veterinary consultation and treatment based on professional judgment and available information.

You acknowledge and agree that:

  • Home visits do not replace emergency hospitalization or advanced clinical care where required.
  • Veterinary outcomes cannot be guaranteed and may vary depending on diagnosis, pet condition, treatment response, and compliance.
  • Emergency conditions may require referral to specialized facilities.

Medical decisions remain subject to veterinarian assessment.

9. Medicines & Prescriptions

  • Medicines are prescribed at the veterinarian’s discretion.
  • Prescription medicines should only be used as directed.
  • Prime Care Pet Hospital is not responsible for misuse, overdose, or non-compliance with treatment instructions.

10. User Responsibilities

You agree not to:

  • Provide false information.
  • Misrepresent pet conditions.
  • Harass staff or veterinarians.
  • Record consultations without permission where prohibited.
  • Use the website unlawfully.

We reserve the right to refuse service in cases of abuse, fraud, or unsafe conditions.

11. Website Content & Intellectual Property

All content including logos, text, graphics, service descriptions, designs, and materials on this website remain the property of Prime Care Pet Hospital unless otherwise stated.

No content may be copied, reproduced, or distributed without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We do not guarantee uninterrupted website availability.
  • We are not responsible for delays caused by traffic, emergencies, technical issues, weather, or events beyond our control.
  • Our liability shall be limited to the amount paid for the affected service.

Prime Care Pet Hospital shall not be liable for indirect, incidental, or consequential losses.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

Information collected is used to:

  • Deliver services
  • Improve patient care
  • Maintain medical records
  • Communicate appointment updates
  • Comply with legal requirements

14. Suspension or Refusal of Service

We may suspend or refuse service if:

  • Information provided is inaccurate
  • Safety concerns arise
  • Payment obligations are not fulfilled
  • Abuse or misconduct occurs

15. Force Majeure

Prime Care Pet Hospital shall not be liable for delays or inability to provide services due to circumstances beyond reasonable control including natural disasters, internet outages, government actions, strikes, emergencies, or unforeseen events.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Bengaluru, Karnataka.

17. Contact Us

For questions regarding these Terms:

Prime Care Pet Hospital
9, Gear School Rd, Doddakannelli, Bengaluru, Karnataka 560035
Email: care@primecarepethospital.in
Phone: +91 99805 48279
Website: www.primecarepethospital.in